FAQ
Got questions? We've brewed up answers to keep things smooth, simple, and satisfying.
β Orders & Shipping
Q: How long does shipping take?
A: All orders are made to order. Production takes 3β7 business days, then standard delivery adds 2β5 business days for U.S. orders. You'll get a tracking email as soon as it ships.
Q: Where do you ship?
A: We ship worldwide β including the U.S., Canada, Australia, New Zealand, the UK, Norway, and many more countries. Available destinations and rates are shown at checkout.
Q: Can I track my order?
A: Yep! You'll get a tracking link via email once your order ships.
Q: Do you offer free shipping?
A: Yes β free standard shipping on all U.S. orders over $75.
π Products & Sizing
Q: What sizes do your tees and hoodies come in?
A: We offer a full range from XS to 5XL depending on the product. Check the sizing chart on each product page before ordering β we can't accept returns for sizing issues on made-to-order items.
Q: Are your products eco-friendly?
A: Many of our items are printed on demand to reduce overproduction and waste. We're always exploring more sustainable options β stay tuned.
π Returns & Refunds
Q: What's your return policy?
A: We offer refunds or free replacements for items that arrive damaged, defective, or incorrect. You must contact us within 14 days of delivery with a photo of the issue. See our Refund Policy for full details.
Q: Do you accept returns for sizing or change of mind?
A: We don't β because every item is made specifically for your order. Please use our size charts before purchasing.
Q: Can I cancel my order?
A: Orders can be canceled within 12 hours of purchase. After that, production may already be underway.
π§ Other Questions
Q: Who's behind Brevity Brew?
A: A coffee-loving crew obsessed with clever design. Learn more on our About Us page.
Q: How do I contact you?
A: Reach out via our Contact Page or email us at support@brevitybrew.com.